CCPA Compliance Policy

California Consumer Privacy Act (CCPA) Policy

At Soul of Zero, we respect your privacy and are committed to protecting your personal information. If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Your Rights:

1. Right to Know

   • You have the right to request details about the personal information we collect, use, and share.

   • This includes categories of information collected, purposes for collection, and any third parties we share data with.

2. Right to Delete

   • You can request the deletion of personal information we have collected about you, subject to certain exceptions (e.g., fulfilling transactions).

3. Right to Opt-Out

   • You have the right to opt-out of the sale of your personal information.

4. Right to Non-Discrimination

   • We will not discriminate against you for exercising your CCPA rights.

How to Exercise Your Rights:

• To request access to or deletion of your data, contact us at [support@soulofzero.com].

• To opt-out of data sales, click "Do Not Sell My Personal Information" 

For more details, please review our Privacy Policy.

Accessibility Statement

Accessibility Commitment
At Soul of Zero, we are committed to providing an inclusive and accessible shopping experience for all our customers.

Accessibility Features:

• Our website is designed to meet the Web Content Accessibility Guidelines (WCAG) 2.1 to the best of our ability.

• We offer features like keyboard navigation and screen-reader compatibility for visually impaired users.

Need Assistance?

If you experience any issues accessing our website, please contact us at:

• Email: support@soulofzero.com

We are continuously improving our website to ensure accessibility for all.

Final Sale Policy

Final Sale and Limited Edition Items
At Soul of Zero, we craft exclusive, limited-edition artwear pieces, each design limited to only 20 pieces.

Final Sale Policy:

1. Final Sale Items

   • All limited-edition hoodies are final sale and not eligible for returns or exchanges unless they arrive damaged or defective.

   • To qualify for an exception, you must notify us within 14 days of delivery with proof of damage (photos).

2. Refund Eligibility

   • Refunds are only issued for items with verified manufacturing defects.

3. No Cancellation Policy
   At Soul of Zero, all orders are final once placed. Due to the exclusive and limited-edition nature of our products, we are unable to accommodate order cancellations.

For any inquiries, please reach out to us at support@soulofzero.com.